Have Been Conned » Sky Broadband, tv, internet - extremely hard to cancel services
| baz on November 9th 2017 | |
| 21st september: to sky : TV, Broadband & Talk account: 622836911330 i have been trying to cancel this account but phones constantly busy online chat constantly busy too, this was supposed to be cancelled from 2 weeks ago now direct debit is now cancelled too from sky: Thanks for getting in touch. To continue with your enquiry can you please tell me your full name, address and postcode, and confirm if you’re the Sky account holder? Once we’ve received this we’ll get cracking and get back to you shortly to sky : details sent to them 22nd september: from sky : Good Afternoon, You are through to Carl your Sky Advisor, Do you still require assistance with your enquiry? Thank you for using our messaging service. Our response time isn’t always immediate, which allows you to continue with your day! As soon as I have a response for you, I will send over a reply to sky: Hi as long as account is being closed no further action is needed thank you it should be closed by the end of this month when 12 month contract expires from sky: Hi Barry have you requested for the services to end for the end of your contract with a Sky advisor? to sky: Are you reading messages I put? from sky: I'm just going to send you a link to answer a quick security question. Let me know when you've completed it. Please be aware that the link expires after one hour. Please click on the following link to answer a quick security question another from sky: Please click on the following link to answer a quick security question 30th september: from sky: Good morning, You are through to Carl your Sky Advisor, Do you still require assistance with your enquiry? Thank you for using our messaging service. Our response time isn’t always immediate, which allows you to continue with your day! As soon as I have a response for you, I will send over a reply to sky: I wondered if anyone was going to reply emails just bounce back and messages don't seem to get a quick or appropriate reply I've cancelled direct debit as I keep asking for account to be closed I see ofcom were involved a little while back with people having issues cancelling so I will be forwarding details on if I don't get anywhere the account should be closed as of today as 12 month contract expires today as I was told by sky last month from sky: I do apologies for the wait we have been having technical issues with the messaging service with messages not being received. There is no issue cancelling at all Barry and I can help you with that no problem. The contract will not automatically cancel and we require a minimum of 31 days notice but what I can do is back date the cancellation to start from when you first messaged us on this message service. to sky: I tried starting the cancellation at the beginning of September so from that date would be appreciated from sky: Okay, we’ve got your message, we’ll look into this and reply as soon as possible on the cancellation,Thanks for getting in touch. To continue with your enquiry can you please tell me your full name, address and postcode, and confirm if you’re the Sky account holder? Once we’ve received this we’ll get cracking and get back to you shortly to sky: I've confirmed all that previously from sky: Good Afternoon! You’re chatting with , Masheail your Sky advisor. Thank you for using our messenger service. Our response time isn’t always immediate, which allows you to continue with your day! As soon as we .have a response for you we will send over a reply. from sky: We are extremely busy at the moment as soon as we have a response we will get in touch with you as soon as possible. 1st october: from sky: Good Morning! You’re chatting with Masheail, you’re Sky advisor. Thank you for using our messenger service. Our response time isn’t always immediate, which allows you to continue with your day! As soon as we have a response for you we will send over a reply. Is it okay to continue our conversation from yesterday? to sky: Hi the conversation started over a week ago from sky: I just need to go through some security questions from sky: Please rate how satisfied you are with our service to sky: Very Dissatisfied NO MORE RESPONSE FROM SKY AFTER THAT DATE until i get a latter about overdue payment for services, that i already wanted cancelled on 9th november 9th november to sky: ive been trying to cancel since september so i cancelled direct debit in the end, stop sending me letters about overdue payments to keep my service running from sky: hi Barry to cancel the account you would have to speak to us directly and cancel it this way,just cancelling the direct debit does not let us know that the services are cancelled,it will still show you are with us just that money is owed..we can cancel the account now though if this is what you would like us to do? to sky: ive been trying to cancel since beginning of september |
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